Legal notice

THE FIT CARTEL / CUSTOMER CARE

Last updated: 27 October 2026

OUR BUSINESS. YOUR POINT OF CONTACT.

This website is operated by House of Koka (Pty) Ltd, trading as THE FIT CARTEL. This notice identifies the business and explains how our policies work together.

On this page

Operator: House of Koka (Pty) Ltd
Trading name: THE FIT CARTEL
Email: thefitcartel1@gmail.com
Telephone: +27 82 613 8172
Website: thefitcartel.co.za

We are a South African online retailer of streetwear, footwear and related fashion items. Product information appears on the relevant product page.

Prices are in ZAR and include international freight, applicable import duties, customs charges and applicable taxes. Local delivery costs are displayed separately before payment.

Payments are processed through PayGate using our Standard Bank payment-processing arrangement.

Sourcing generally takes 1–2 weeks, followed by 1–3 business days for local delivery. Our delivery commitment is within 30 calendar days of ordering, with cancellation and refund options if that deadline is missed, as explained in our Shipping Policy.

The following policies should be read together:

You may save or print these policies for your records.

No provision in this notice or our policies restricts a right that cannot lawfully be excluded under South African law, including statutory cancellation rights and remedies for faulty or incorrectly supplied goods.

Mandatory legal requirements take priority over conflicting wording.

We process personal information subject to the Protection of Personal Information Act (POPIA). Our Privacy Policy explains the purposes, relevant service providers, rights and complaint routes. Contact us with privacy enquiries using the details above.

Our original branding, text, photographs and designs are protected by applicable law. Third-party trademarks, names and content belong to their respective owners.

Their appearance does not, by itself, establish an official affiliation, endorsement or licence. 

Please report errors or concerns so we can investigate. Include your order number if relevant. Corrections affecting an existing order will be handled consistently with our terms and your consumer rights.

South African law applies. You retain access to appropriate regulators, ombuds, tribunals and competent courts. Updates to this notice will not retrospectively remove existing purchase rights.

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