Terms of service

THE FIT CARTEL / CUSTOMER CARE

Last updated: 27 October 2026

THE DETAILS BEHIND YOUR ORDER.

These terms govern use of thefitcartel.co.za and purchases from House of Koka (Pty) Ltd, trading as THE FIT CARTEL (“we”, “us” or “our”). They apply together with our store policies and mandatory South African consumer law.

On this page

Products and availability

We sell streetwear, footwear and related fashion items. Review the description, sizing and other product details before ordering. We take reasonable care to keep information accurate; screen settings may affect how colours appear.

Items are subject to supplier availability and may be sourced internationally after purchase. If we cannot supply an item, we will contact you promptly and arrange a refund. We will not substitute a different product without your agreement.

Prices and payments

Prices are displayed in South African rand (ZAR). Product prices include international freight to South Africa, applicable import duties, customs charges and applicable taxes.

Local delivery is charged separately at checkout unless a free-delivery offer applies. The total payable is shown before payment.

Payments are processed through PayGate, using our Standard Bank payment-processing arrangement. Payments remain subject to authorisation by the relevant bank, payment provider and fraud-prevention checks. Available payment methods are shown at checkout.

Orders and delivery

We send an order acknowledgement after checkout. Sourcing and import generally take 1–2 weeks after purchase and payment confirmation, followed by approximately 1–3 business days for local courier delivery through Bob Go's network.

Our delivery commitment is within 30 calendar days of the order date. We will communicate known delays promptly and before the expected date wherever reasonably possible. A notification alone does not extend the delivery commitment.

If the order is still undelivered after 30 days, you may cancel the undelivered order for a full refund, including its delivery charge, without a cancellation or restocking fee, or agree to wait for a revised date.

All statutory delivery and cancellation rights remain available. Full details, tracking and address requirements appear in our Shipping Policy.

Returns, cancellations and exchanges

Qualifying online cancellations under ECTA may be made within seven days after receiving goods, without a restocking or administration fee; only direct return costs may be charged. Statutory exclusions apply where relevant.

For eligible voluntary change-of-mind returns requested on days 8–14, a 20% fee may be deducted from the amount paid for the returned item only where lawful, together with customer responsibility for direct return courier costs. The fee never overrides a statutory right to a penalty-free remedy.

Qualifying faulty, damaged, incorrect or misdescribed goods are handled under applicable consumer law, with reasonable return costs covered by us where required.

Read our Returns & Refunds Policy for the complete categories, process and deadlines.

Import costs

We arrange sourcing, international transportation and customs clearance. These costs and applicable import duties and taxes are included in the product price.

Customers will not be separately billed for them through our normal South African delivery process. Only the local delivery charge shown at checkout is additional.

Accounts and security

Please provide accurate contact and delivery details, keep account credentials secure, and contact us promptly if you suspect unauthorised account use.

Do not send full card details or security codes by email or messaging.

Privacy

Our Privacy Policy explains how we process personal information, including disclosures to Shopify, PayGate, Standard Bank, fulfilment partners and other relevant providers.

Intellectual property

Our original branding and website content are protected by applicable intellectual-property laws. Third-party trademarks and content remain the property of their owners. No affiliation, endorsement or licensing relationship should be inferred unless expressly stated and supported by authorisation.

Responsibility and consumer protection

We remain responsible for obligations that cannot lawfully be excluded. Supplier, customs or courier delays do not remove your applicable delivery, cancellation or refund rights.

Nothing in these terms excludes liability or remedies that South African law does not permit us to exclude.

Changes and governing law

South African law applies. We may update these terms to reflect changes to our business or legal obligations, with a revised date shown on this page. Changes will not retrospectively remove rights associated with an existing order.

You may raise a complaint with us or approach an appropriate regulator, ombud, tribunal or competent court. These terms do not remove those rights.

Contact

Email thefitcartel1@gmail.com or call +27 82 613 8172. Please include your order number.

Business details are available in our Legal Notice and Contact Information.

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