Privacy policy
THE FIT CARTEL / CUSTOMER CARE
Last updated: 27 October 2026
This policy explains how we collect, use, store and disclose personal information, and how you can exercise your privacy rights.
- Who we are
- Information we process
- Information sources
- How we use information
- Cookies
- Sharing information
- Shopify and international processing
- Public reviews and content
- Third-party websites
- Children’s information
- Security and retention
- Your rights
- Complaints
- Policy changes
- Contact
Who we are
The Fit Cartel is operated by House of Koka (Pty) Ltd (“The Fit Cartel”, “we”, “us” or “our”). Our online store is powered by Shopify.
This policy covers personal information processed when you visit our website, create an account, place an order, make a payment, communicate with us or otherwise use our services.
For purposes of South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA), House of Koka (Pty) Ltd is the responsible party for personal information processed for our business purposes.
If our Terms of Service and this policy conflict concerning the processing of personal information, this policy applies to that processing.
Information we collect or process
“Personal information” has the meaning given to it under POPIA and generally includes information relating to an identifiable person. Depending on how you interact with us, we may process:
- Contact details: name, email address, telephone number, billing address and delivery address.
- Order and transaction information: products viewed, cart activity, purchases, order history, returns, exchanges, cancellations and transaction details.
- Account information: credentials, preferences and settings where you create an account.
- Communications: information supplied when contacting us about products, orders or support.
- Device and usage information: IP address, browser type, device information, cookie identifiers and website interactions.
- Payment information: payments are processed through PayGate using our Standard Bank payment-processing arrangement and relevant payment infrastructure. Card information is submitted through the secure payment environment used for the transaction. The Fit Cartel does not directly store complete payment-card details.
Information sources
We may collect information directly from you; automatically through our Shopify store, cookies and similar technologies; and from service providers involved in payments, fraud prevention, website operation, analytics, marketing and order fulfilment.
We may receive information from other third parties where permitted by applicable law.
How we use your information
We process personal information where reasonably necessary and permitted under POPIA to:
- Process payments and fulfil purchases.
- Source, manage and deliver orders.
- Administer returns, exchanges and refunds.
- Provide customer service and order updates.
- Maintain and secure customer accounts.
- Detect and prevent fraud or misuse.
- Operate, analyse and improve our online store.
- Maintain appropriate business and transaction records.
- Comply with legal, tax and regulatory obligations.
- Send marketing communications where permitted.
You can unsubscribe from promotional emails or SMS messages, or object to direct marketing, using the method provided in the communication or by contacting us. We will stop processing your information for direct marketing following a valid objection.
Cookies
Our Shopify store uses cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, improve security and understand website usage.
We may also use cookies for analytics and marketing where appropriate and permitted by law.
You can manage certain cookies through your browser or any cookie controls provided on our website. Blocking essential cookies may affect store functionality.
How we share information
We disclose information where reasonably necessary for our business, to provide requested services, or where permitted or required by law.
Contact, account and order information used to host and operate our online store.
Payment and transaction information used to process and secure payments.
Names, telephone numbers and delivery addresses needed to deliver orders.
Order information needed to source and fulfil purchases.
Device, cookie and usage information used for website operation, analytics and permitted marketing.
Relevant customer communications needed to provide customer service.
Information disclosed where legally required or otherwise permitted by law.
We do not sell personal information as part of our ordinary business operations.
Shopify and international processing
Shopify hosts our online store and processes information necessary to provide its platform and related services. Information submitted through our store may therefore be processed by Shopify and its service providers.
Shopify may also process certain information for its own purposes under its privacy terms. Read Shopify’s Consumer Privacy Policy for more information.
Information processed through Shopify’s infrastructure may be processed or stored outside South Africa. Where personal information is transferred outside South Africa, we will handle the transfer in accordance with applicable POPIA requirements.
Public reviews and content
If you submit a product review, photograph, comment or other content intended for publication, it may become publicly visible. Do not include information you do not want others to see.
Third-party websites
Our website may link to independent websites, social-media platforms and services. They operate under their own privacy practices. Linking to them does not make The Fit Cartel responsible for their independent processing activities.
Children’s information
Our store is intended for persons aged 18 and older. We do not knowingly collect children’s personal information to allow children to independently purchase products through our store.
If we become aware that children’s information has been processed in circumstances not permitted under POPIA, we will take appropriate steps in accordance with applicable law.
Security and retention
We take reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, interference, misuse, alteration and disclosure. No online system or electronic transmission can guarantee absolute security.
We retain information only for as long as reasonably necessary for its purpose, contractual obligations, legitimate business records, dispute resolution, or legal, tax and regulatory requirements.
Information that is no longer required will be deleted, destroyed or de-identified where appropriate and subject to applicable law.
Your rights
Subject to POPIA and applicable limitations, you may have the right to:
- Ask whether we hold personal information about you and request access to it.
- Request correction of inaccurate, incomplete, misleading or outdated information.
- Request deletion or destruction where POPIA permits.
- Object to certain processing.
- Withdraw consent where processing relies on consent.
- Object to or unsubscribe from direct marketing.
- Lodge a complaint with the Information Regulator.
These rights are not absolute. Requests may be limited where we are legally required or permitted to retain or process information. We may take reasonable steps to verify your identity before responding to a request involving personal information.
Complaints
Please contact us with concerns about how we process your personal information so we can investigate.
You also have the right to lodge a complaint with the Information Regulator of South Africa. Its eServices portal provides a route for submitting POPIA complaints.
Changes to this policy
We may update this policy when our business practices, service providers, technology or legal obligations change. We will publish the revised policy here and update its revision date.
Contact
THE FIT CARTEL
Operated by House of Koka (Pty) Ltd
2555 Atlante Street
Louwlardia, Centurion, Gauteng, 0157
South Africa
Email: thefitcartel1@gmail.com
Telephone: +27 82 613 8172