Shipping policy

THE FIT CARTEL / CUSTOMER CARE

Last updated: 27 October 2026

YOUR DELIVERY, EXPLAINED.

Approximately 1–2 weeks for sourcing and import, followed by 1–3 business days for local delivery. We currently deliver within South Africa only.

On this page

Your delivery timeline

  1. Sourcing and import: approximately 1–2 weeks. Once your order has been placed and payment confirmed, we source your items and arrange international transportation and customs clearance.
  2. Local delivery: approximately 1–3 business days. This period starts when your order is dispatched to the South African courier, after sourcing and import are complete.

The local delivery estimate is additional to the sourcing period. Business days exclude weekends and South African public holidays. These estimated stages do not constitute a next-day delivery service.

Delivery within 30 days

Our delivery commitment is within 30 calendar days from the date your order is placed.

If we become aware of a delay, we will contact you promptly by email or phone, before the expected delivery date wherever reasonably possible. We will explain the reason and provide a revised estimate.

A delay notification does not automatically extend this commitment. If your order has not been delivered within 30 calendar days, you may choose to cancel the undelivered order for a full refund, including its original delivery charge, without a restocking or cancellation fee. You may instead choose to wait for a revised date by agreement.

Any additional cancellation or refund rights under applicable law remain available.

If an item becomes unavailable, we will notify you promptly and refund the affected purchase. We will not substitute another product without your agreement.

What your item price includes

Product prices include:

  • International shipping to South Africa.
  • Applicable import duties and customs charges.
  • Applicable taxes.

You will not be asked to pay these import costs again for delivery through our normal South African fulfilment process.

The separate shipping charge at checkout covers local delivery to your address. It is calculated using your delivery location and the available delivery service, and is shown before you pay. Any applicable free-delivery offer will also be reflected at checkout.

Couriers and tracking

We arrange local delivery through Bob Go and its courier network. The courier may vary according to your address and service availability.

When your order is dispatched, we send a tracking number or link using the email address and/or phone number supplied with your order.

Addresses and delivery attempts

Please provide a complete delivery address and a working contact number. Contact us promptly if you notice an error; changes may not be possible once your parcel has been dispatched.

If an incorrect address or a missed delivery attributable to you causes an additional delivery attempt or return to sender, we may charge the reasonable additional courier cost, where permitted by law. We will explain the charge before arranging re-delivery. This does not apply to errors made by us or our courier.

Lost, damaged or delayed parcels

Contact us if tracking stops updating, your parcel is missing, or it arrives damaged. We will investigate with Bob Go or the courier and arrange the remedy required by law.

Handing a parcel to the courier does not remove our responsibilities to you.

Need help?

Email thefitcartel1@gmail.com or call +27 82 613 8172. Please include your order number.

For returns, cancellations and refund timeframes, read our Returns & Refunds Policy. Nothing in this policy limits your statutory consumer rights.

Shipping   /   Returns & refunds   /   Terms   /   Privacy   /   Legal notice   /   Contact