Nike Sportswear Tech Fleece Set - "Royal Blue"

THE FIT CARTEL / CUSTOMER CARE

Last updated: 27 October 2026

On this page

• Your delivery timeline
• Delivery within 30 days
• What your item price includes
• Couriers and tracking
• Addresses and delivery attempts
• Delivery issues
• Contact us

Your delivery timeline

1. Sourcing and import: approximately 1–2 weeks. Once your order has been placed and payment confirmed, we source your items and arrange international transportation and customs clearance.
2. Local delivery: approximately 1–3 business days. This period starts when your order is dispatched to the South African courier, after sourcing and import are complete.

The local delivery estimate is additional to the sourcing period. Business days exclude weekends and South African public holidays. These estimated stages do not constitute a next-day delivery service.

Delivery within 30 days

Our delivery commitment is within 30 calendar days from the date your order is placed.

If we become aware of a delay, we will contact you promptly by email or phone, before the expected delivery date wherever reasonably possible. We will explain the reason and provide a revised estimate.

A delay notification does not automatically extend this commitment. If your order has not been delivered within 30 calendar days, you may choose to cancel the undelivered order for a full refund, including its original delivery charge, without a restocking or cancellation fee. You may instead choose to wait for a revised date by agreement.

Any additional cancellation or refund rights under applicable law remain available.

If an item becomes unavailable, we will notify you promptly and refund the affected purchase. We will not substitute another product without your agreement.

What your item price includes

Product prices include:

• International shipping to South Africa.
• Applicable import duties and customs charges.
• Applicable taxes.

You will not be asked to pay these import costs again for delivery through our normal South African fulfilment process.

The separate shipping charge at checkout covers local delivery to your address. It is calculated using your delivery location and the available delivery service, and is shown before you pay. Any applicable free-delivery offer will also be reflected at checkout.

Couriers and tracking

We arrange local delivery through Bob Go and its courier network. The courier may vary according to your address and service availability.

When your order is dispatched, we send a tracking number or link using the email address and/or phone number supplied with your order.

Addresses and delivery attempts

Please provide a complete delivery address and a working contact number. Contact us promptly if you notice an error; changes may not be possible once your parcel has been dispatched.

If an incorrect address or a missed delivery attributable to you causes an additional delivery attempt or return to sender, we may charge the reasonable additional courier cost, where permitted by law. We will explain the charge before arranging re-delivery. This does not apply to errors made by us or our courier.

Lost, damaged or delayed parcels

Contact us if tracking stops updating, your parcel is missing, or it arrives damaged. We will investigate with Bob Go or the courier and arrange the remedy required by law.

Handing a parcel to the courier does not remove our responsibilities to you.

Need help?

Email thefitcartel1@gmail.com or call +27 82 613 8172. Please include your order number.

For returns, cancellations and refund timeframes, read our Returns & Refunds Policy. Nothing in this policy limits your statutory consumer rights.

THE FIT CARTEL / CUSTOMER CARE

Last updated: 27 October 2026

On this page

• Within seven days
• Voluntary returns on days 8–14
• Return delivery costs
• Faulty or incorrect goods
• Exchanges
• How to request a return
• Refund method and timing
• Unavailable or undelivered orders
• Contact and consumer rights

Within seven days: qualifying online cancellations

Where section 44 of the Electronic Communications and Transactions Act (ECTA) applies, you may cancel your online purchase without giving a reason within seven days after receiving the goods. Statutory exclusions apply where relevant.

We do not charge a restocking, handling or administration fee for a qualifying cooling-off cancellation. You are responsible only for the direct cost of returning the goods.

We will refund the payment made for the cancelled purchase, including its original delivery charge, within 30 days of cancellation. No sourcing, import or payment-processing fee will be deducted.

Days 8–14: additional change-of-mind returns

In addition to statutory rights, we accept eligible voluntary change-of-mind return requests made from day 8 through day 14 after delivery.

Items must be unused, unworn, unwashed and complete, with original packaging, tags, labels and accessories. Footwear must include its original box in good condition.

For returns accepted solely under this additional voluntary window, a 20% restocking and handling fee is deducted from the amount paid for the returned item, only where lawful. You also pay the direct return courier cost.

Original delivery charges are not refundable for these voluntary returns unless the law requires otherwise. We will confirm the proposed refund and any deductions before you send the item.

The 20% fee does not apply merely because seven days have passed. It never applies where you have a statutory right to a penalty-free refund or remedy, including qualifying faulty, damaged, incorrectly supplied or misdescribed goods. Any applicable statutory cancellation right takes priority over this voluntary return window.

Who pays return delivery?

• Change of mind: you pay the direct return courier cost, both during a qualifying seven-day cooling-off period and for eligible voluntary returns on days 8–14.
• Qualifying faulty, damaged or incorrect goods: we cover the reasonable return cost. No restocking or handling fee applies.

If we arrange a courier for a customer-paid return, we will provide the cost for your agreement. We will not charge you twice for the same return delivery.

Faulty, damaged, incorrect or misdescribed items

Please contact us as soon as reasonably possible with your order number and details of the issue. Photographs can help us assess the problem, but a lack of photographs does not, by itself, remove your statutory rights.

For qualifying goods that fail to meet the standards required by section 55 of the Consumer Protection Act (CPA), section 56 generally allows a return within six months of delivery, without penalty and at our risk and expense. Where that provision applies, you may choose a repair, replacement or refund. Other applicable remedies remain available.

The unused-condition, original-packaging and 14-day limits for voluntary returns do not restrict statutory rights. We will assess the issue fairly and arrange the remedy required by law.

Exchanges

Eligible size or preference exchanges may be requested within 14 days of delivery, subject to availability and the voluntary-return condition requirements.

You pay the return and replacement-delivery costs for a preference exchange. No 20% refund fee applies to a like-for-like exchange; any price difference will be explained before you agree.

If a replacement is unavailable, you may select another item by agreement or request a refund under the applicable category above. Statutory exchanges or replacements for qualifying faulty or incorrect goods are at our expense.

How to request a return

1. Email thefitcartel1@gmail.com with your order number, the item concerned and whether you want to cancel, return, exchange or report a fault.
2. We will provide return instructions, the appropriate return address and any applicable courier cost or lawful deduction.
3. Package the item securely and retain proof of dispatch and tracking.
4. We will acknowledge receipt, inspect where appropriate and confirm the outcome and refund details.

Please contact us before sending a parcel so it reaches the correct returns location. Our administration or approval process does not extend, replace or remove your legal cancellation rights. Give notice within the applicable period; you do not need to wait for our reply to exercise that right.

Refund method and timing

Refunds are normally returned to the original payment method through PayGate and our Standard Bank payment-processing arrangement. If that method is unavailable, we will agree a secure alternative with you in accordance with provider requirements and applicable law.

For voluntary returns, we aim to initiate an approved refund within 5–10 business days after receiving and inspecting the item.

For qualifying ECTA cooling-off cancellations, the refund deadline is 30 days from cancellation, not from approval or inspection. Other statutory deadlines take priority.

We will process refunds promptly and provide confirmation. Bank posting times can vary.

Unavailable or undelivered orders

If we cannot supply an item, or you cancel under our 30-calendar-day delivery commitment, no 20% fee applies.

We will refund the affected purchase and any refundable delivery charge promptly, aiming to initiate the refund within 5–10 business days and always within the applicable legal deadline. Refunds for unavailable goods will be made within 30 days of notifying you.

See our Shipping Policy for the delivery commitment and cancellation options.

Contact and consumer rights

Email thefitcartel1@gmail.com or call +27 82 613 8172.

Nothing in this policy limits rights under the CPA, ECTA or other applicable South African law. Where this policy and a mandatory legal requirement differ, the legal requirement applies. You retain the right to approach an appropriate regulator, ombud, tribunal or court.